Strict & Fair Guidelines
If you purchase Data, Airtime, or Bill Payment and the transaction fails (meaning the service was not delivered), your wallet will be automatically refunded immediately. If the refund does not happen automatically within 15 minutes, please contact support with your Transaction ID.
AmeenSub is NOT responsible for funds sent to the wrong phone number, wrong electricity meter number, or wrong IUC number. Once a transaction is marked as "Successful" by the network provider, it cannot be reversed. Please cross-check your numbers before clicking "Buy".
Funds paid into your AmeenSub wallet are for the purpose of purchasing services on the platform. We generally do not offer refunds of wallet balances to bank accounts unless in cases of extreme technical failure on our part.
If you believe you have been wrongly charged, please email support@ameensub.com or use the WhatsApp support button on the dashboard. We resolve all valid disputes within 24 hours.